Terms of Service

Scheduling: Please contact us via telephone (631-559-7473) no less than 24 hours before your preferred shoot time. The shoot will take between 1 and 2 hours. Most homes can be shot in 1.5 hours although some shoots may take longer. Additional services such as aerial photography will take longer as there are pre-flight checks that must be done prior to flying a drone. Our Twilight images are light-painted and generally take 20-30 minutes to produce. Twilight shots are taken roughly 20 minutes after sunset. Floorplan measurements will take additional time that should be added to the schedule with smaller homes generally taking 30 minutes and larger properties up to an hour.

The Shoot: The homeowner or someone authorized by the homeowner (the agent) should be present at the shoot to give access to the home and to discuss any special considerations such as what should be included or excluded in shots. Our goal at the shoot is to provide quality photos (quantity specified in the package purchased) that include a front exterior, back exterior and all the major rooms such as living room, dining room, family room, kitchen, master bedroom, master bath, bedrooms and all bathrooms. Utility rooms, garages and unfinished basements are not a shooting priority unless you give us direction otherwise.

Pets: Please make sure pets are contained during the shoot. Pets are never included in photos and need to be out of the way during the shoot.

Cancellation Policy: If cancellation or rescheduling is necessary, please give us 24 hours notice.

Property Unprepared: In the unlikely event that the property is in a condition that cannot be photographed when we arrive, we reserve the right to reschedule the shoot for another time that works for the seller and the agent. We reserve the right to assess a reasonable cancellation fee to cover our travel expenses.

Weather: If weather is inclement on the day of your shoot, it may be necessary to reschedule the exterior portion of your shoot or possibly the entire shoot if travel is excessive. We will contact you the day before your shoot if the forecast indicates this is a probability.

Photo delivery: Once the photos are shot, they will be edited, optimized for quality and delivered to you via a web site link within 24 hours. You will receive an e-mail with a link and instructions on downloading your photos. Other services specified in your package (i.e. floorplan, brochures, etc.) will be delivered in the timeframe noted in your package.

Photo Rights and Usage: All photos produced for the client may be used by that agent for all marketing associated with the current sale of the property in accordance with local MLS rules. Please note that the photos will be copyrighted by the photographer and a license granted only to the agent and NOT to any third party. Any usage of the photos by a third party, including but not limited to architects, builders, stagers, designers, sellers or buyers is prohibited unless approved in writing by Best Light NY.


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